Site information

You can check our routes at http://www.volaris.com/en/where-do-we-fly/

There is a new way of purchasing your tickets now at volaris.com. A way that offers you the lowest rate available to fly to your destination and it also allows you to get the services that you really need when travelling. As always, we suggest purchasing your tickets ahead of time so you can always find the lowest rate and you can add all the services that you may need.

Mexico City: 1102 8000

Within Mexico: 01800 122 8000

USA: 1866 988 3527

From your Telcel you can dial *8000

Try to access by using Internet Explorer or Mozilla Firefox in its most recent versions, both work the best or you can also contact our Call Center.

For any complaints related to our services, please email describing the incident. Our goal is to improve every day, offering you the service you deserve. Our email addresses are aclaraciones@volaris.com or tuexperiencia@volaris.com Please remember to include your name, phone number, flight number and booking number.

Go to volaris.com and on the left hand side, select the Web Check-in option

• Enter your last name that you used to reserve the flight, the city of origin and your confirmation code
• Finally you will see the option to select your favorite seat and check-in free of charge 

Remember that once you purchase your tickets on our web site, you will receive your itinerary by mail than you can make your payment. If you don’t have an email account and your purchase was made at the call center, your itinerary will be given to you at the moment of purchase.

If you do not print your boarding pass, you can go to the kiosks or computers to print your boarding pass upon arriving to the airport.  Otherwise we will charge a fee for our Personalized Attention at the airport counter

*The fee at the airport does not apply to international flights, flights connecting to international destinations, or reservations that include: infants, unaccompanied minors, groups, medical needs, wheel chairs, or any other service that requires an agent at the airport counter. 

You can contact our Call Center so it can be given to you once again. On the day of your flight go directly to the airport and provide a picture ID.

Nothing, it is free for everyone

Yes, you can choose your seat at the moment of purchase, whether it be in the emergency exits or any row you wish. Prices vary according to national and international flights or if you choose the emergency exit.

Once you print your boarding pass on the internet you will get the following benefits:

• Choose your seat without a charge
• Without luggage you will go directly to the boarding gate

To print your electronic invoice, just follow these steps:

• Go to http://www.volaris.com/en/prepare-your-trip/manage-your-trip/review-your-itinerary/
• Type in your reservation code and your last names to be able to check your reservation
• It will open a new page, there you can select “View invoice”

• Go to http://www.volaris.com/en/prepare-your-trip/manage-your-trip/review-your-itinerary/
• Type in your reservation code and your last name(s)

Remember that once you make your purchase at our web site, you will receive your itinerary by email once you have made your payment.

It is important that you send us an email explaining what happened, so we can look into it. You can send your email to: aclaraciones@volaris.com or tuexperiencia@volaris.com

Remember to include your name, telephone number, flight information or you can simply contact our Call Center:

• Mexico City: 1102 8000
• Within Mexico: 01800 122 8000
• USA: 1866 988 3527
• From your Telcel you can dial *8000 Option 4

The taxes that need to be paid for either a national or international flight IVA and TUA.

You can contact our Call Center to verify your information that way you confirm your reservation

• Mexico City: 1102 8000
• Within Mexico: 01800 122 8000
• USA: 1866 988 3527
• From your Telcel you can dial *8000

You can make your payments at Oxxo, Sears, Banamex, HSBC, Inbursa, Telecomm Telegrafos, SafetyPay and Dax. To pay with USD we have the option with Moneygram. For further information please visit us at http://www.volaris.com/en/prepare-your-trip/travel-with-us/other-sales-channels/payment-retail-storebank/

For the moment we have no monthly payment options without interest

Mexican debit cards are not accepted, US Citizens can use their debit card

When you check a Price on our web site www.volaris.com on the tab labeled “Plane Only” you will have to click on “select Promo” and fill in the necessary information. To get more details you can go to http://imagen.volaris.com.mx/correos/promocion/codigo_promocion_en.pdf

You can check them on our web site www.volaris.com on the right side you will be able to find all of our promotions, or activate them you simply click on “ Activate promotion here”

Itinerary changes can be made however they are limited and must be paid for. The charges are as follow:

• 24 hrs before the flight $500 MXN plus TAX on national flights. $50 USD plus TAX for international flights
• Between 24 hrs and 4 hrs before the flight $700 MXN plus TAX for national flights and $70 USD plus TAX on international flights.

If you purchased the package “More Flexibility” you will be able to make any changes by making the necessary payments that may apply to the rate once you make the change. You can contact our Call Center to do this.

To change the name on your ticket, you may either buy the “More Flexibility” package during the booking process at volaris.com, or if you already booked your ticket, you can purchase the Name Change service through the Call Center. 

To make the name change you can contact our Call Center. Ticket are not refundable or transferable.

To complete thenamechangeyou can contactourCall Center up to 72 hoursbeforeyourflightdeparture:

From the Mexico City and Metropolitan Area 1102 8000

From any other state in Mexico 01 800 122 8000

From the United States 1 866 988 3527

Tickets are not refundable or transferable.

Cancellations are not allowed, the ticket is not transferable and the amount paid can not be refunded or used toward another reservation.

You can make changes at http://www.volaris.com/en/prepare-your-trip/manage-your-trip/change-your-ticket/ or you can contact our Call Center. If the web page does not allow you to make the change you can send an email to aclaraciones@volaris.com or tuexperiencia@volaris.com

If you don’t use your ticket on the date of the flight, it can not be refunded; you will not be able to make use of the service on another flight or reservation. It’s not transferable either.

If a flight:

• Is late
• cancelled or
• If a delay or cancellation occurs and you miss a connection flight

Automatically our clients will be recommended.

• For checked-in luggage: You are allowed 33 pounds (15 kg)
• Carry-on luggage: You can carry 22 pounds (10 kg)

If you go over the allowed weight, you will have to pay $140 MXN per extra pound on national or international flights.

The number of luggage that can be documented is not limited, as long as you don’t go over the weight that you may have purchased or as long as you pay the overweight. For more information you can visit http://www.volaris.com/en/prepare-your-trip/travel-information/pack-your-bags/checked-baggage/

• Checked-in luggage 62 inches (158 cm)
• Carry-on 45 inches (115 cm)

If your luggage does not arrive please immediately notify our airport staff so we can provide the necessary attention and further information. To get help please send an email to tuexperiencia@volaris.com or aclaraciones@volaris.com with your contact information and explaining what happened.

Select volaris.cargo-sales.net and enter your airbill number (Prefix: 036, A02 or AMM + an 8 digit number).

Volaris will offer transportation services for virtually all kinds of items except for the following:

• Dead animals
• Plants
• Alcoholic beverages, up to 24°
• Leather items from animals in danger of extinction
• Solvents and/or corrosive items
• Prescription medications and controlled substances
• Ivory items or material
• Frozen or refrigerated goods
• Laboratory samples (including toxic and hazardous material, or special materials requiring special handling)
• Foreign goods without appropriate import documentation
• Narcotic substances, drugs, or inhaled substances, as determined in the General Health Legislation
• Radioactive or magnetic substances
• Firearms, including any components, armory, or ammo storage
• Money, credit instruments, and precious metals and jewelry
• Explosives and compressed gas material
• Flammable solids or liquids
• Oxidizable material
• Irritant material or infectious substances
• Vehicles
• Toxic, restricted and/or dangerous material, in accordance to all regulations set forth by the International Civil Aviation Organization, ICAO
• Any goods that may be constituted as dangerous or posing any kind of risk to the aircraft, the passengers on board, and any other goods, whose transportation is prohibited by law or any applicable government disposition
• Any other good or item that Volaris deems as non-transportable due to its nature

Please send an email to cargo@volaris.com or call (55) 5261-6466. You may also obtain information at any Volaris airport counter, where you will be directed to our cargo representative in that particular location.

We recommend that you select the size of the packing materials according to package content. For example, boxes that are not entirely filled may collapse, conversely, those that are too full, may tear. For this reason, we suggest using high quality wrapping materials to ship your goods.

Additionally, we recommend using impact-absorbing material, specifically material that will ensure your content stays in place and does not shift with motion. Select double reinforced corrugated carton boxes, with high quality external edges and close your boxes with resistant straps or adhesive tape to protect your shipment.

Volaris is responsible for complying with liability limitations set forth in the Civil Aviation Act, however if you are interested in acquiring additional insurance, you are welcome to do so under your own personal terms.

We have shipment, messaging and parcel services, whether it be normal or express. The service is provided from the airport of origin to any of Volaris destinations within Mexico. You can contact our shipment area at (55) 5261 6466 or send us email to: cargo@volaris.com.mx

We have shuttle service in Cancún, Tijuana and Puebla.

Shuttle Cancun

Shuttles leave the airport 30 minutes after the arrival of each flight. After collecting your luggage, follow the signs to the shuttle area. Once on board, your driver will record your hotel information and arrange a date and time for pickup.

·         Show the driver your email confirmation code to board (printer optional)

·         Call (998) 847 4740 or 01 800 122 4749 for assistance within Mexico

·         You must call to arrange pickup if purchasing a shuttle towards the airport

Shuttle Tijuana

We suggest departing from Ensenada towards Tijuana at least 4 hours 30 minutes before your flight. From San Diego to TIJ, depart at least 3 hours 30 minutes early. Leaving from the airport, allow at least 30 minutes after landing to collect your luggage and follow the signs to the shuttle area

 ·         Show the driver your email confirmation code to board (printer optional)

·         For assistance, call (664) 624 1705 or 01 800 788 9296 within Mexico

·         From the US, call 1-877-729-8807

Shuttle Puebla

From the Airport shuttles leave the airport 30 minutes after the arrival of each flight. Collect your luggage and follow the signs to the shuttle area.

To the Airport please arrive two hours and thirty minutes before your flight’s scheduled departure at either of the two locations below. You can check in for your flight, print your boarding pass, and check your bags directly at these shuttle stations.

 ·         Show the driver your email confirmation code to board (printer optional)

·         Call (222) 273 8300 or 01 800 712 2284 for assistance within Mexico

To check rates and further information in regards to schedules and prices please go to http://www.volaris.com/en/prepare-your-trip/travel-information/shuttle-service/ or http://extras.volaris.com

At Volaris we are always looking for new talent, if you would like be part of our team please send your resume to:

• Flight attendants: empleos.sobrecargos@volaris.com
• Pilots: empleos.pilotos@volaris.com
• Other: atraccion.talentos@volaris.com

Please send us the details of the event to promociones@volaris.com and we’ll be in touch with you.

Make sure to have an id for the infant, it can be a birth certificate or a vaccination card. For further information please visit http://www.volaris.com/en/prepare-your-trip/travel-information/travel-documents/immigration-requirements-minor-travel/

An infant who is less than 2 years old or older than 7 days flies for an additional charge of $365 MXN for national flights or $35 USD for international flights as long as they fly with an adult that is flying with them on the same flight.

A minor 2 years or older will pay normal price, that is to say that they will full price upon ticket purchase.

If you purchase this product and you arrive at your final destination more than 30 mins after the schedule arrival documented by the Operative Control Center, we offer you a $1,000 Pesos gift certificate so you can keep flying with Volaris. If you bought a round trip you will receive a gift certificate per trips, only on the delayed trips.

• The gift certificate will be sent to the email address registered upon purchase. The email address must be valid.
• The gift certificate can not be used by anybody else and it will be valid for a full year after the date it was sent to your email. It can only be used to pay a flight service.
• This gift certificate does not include TAX and can be used when making a purchase at our Call Center.

No, we only transport dogs in the cabin

A Volaris agent will give you the correct instructions for how to get to the gate with your dog before boarding 

The dog must be inoffensive, free of odor and not require attention during its transport.  The dog should also be transported in a vertical position and must be able to move about the crate

By order of the DGAC authorities, you and your dog must be located in a window seat, and the dog must be underneath the seat in front of you in a soft crate closed with a plastic fasten cable. 

When you fly with us your pet can fly on the luggage compartment

• In general dogs and cats may only travel in the baggage compartment
• Emotional support animals or guide dogs may travel in the cabin
• Only dogs weighing no more than 10kgs (20 pounds) including the soft crate are permitted to travel in the cabin

To fly with your pet in the luggage comparment, please visit the following link to check terms and conditions http://www.volaris.mx/en/prepare-your-trip/travel-with-us/special-requirements/customers-traveling-live-pets/

To fly with aid animals please visit http://www.volaris.mx/en/prepare-your-trip/travel-with-us/special-requirements/service-animals/

To travel with your dog with you in the cabin, consult here

We welcome your pet at Volaris, for now we only allow cats and dogs to fly as documented luggage as long as they meet all the requirements:

• Only cats and dogs are allowed
• They must be in good health and cleanliness

To ensure that your dog or cat can travel in the assigned compartment, the maximum weight including the cage is 45 kgs (99 pounds) and a maximum dimension of 158 linear centimeters or 62 inches

Only dogs weighing no more than 10 kgs (22 pounds) including the soft crate are permitted to travel in the cabin.  The soft crate must be 18” long +14” wide +8” tall (45.72cm +35.56cm +20.6cm)