Prepare your trip
Volaris allows assistance dogs on board on all its flights free of charge as long as they meet the following requirements:
People with visual impairment have the right to travel with a guide dog or service animal without additional charge, and will be located in a seat in row 1, subject to availability.
Emotional and psychiatric support animals will be accepted in the cabin with the passenger at no additional charge provided that the passenger presents recent documentation (maximum of one year from the date of the flight) from a medical professional specialized in mental health (Ex: psychiatrist, psychologist, or the doctor treating the passenger with an emotional, intellectual or psychological disability) indicating that the person is under professional care and requires the animal to travel in the airplane. In the case that the passenger does not comply with the previous requirements, the support animal will be transported as a pet in the cabin together with the passenger with the disability, and will be susceptible to the corresponding charge of the dealer or air transport permittee