Prepare your trip

Hearing Impairment

Most of our airports have screens that contain arrival and departure information; these are located at counters and final boarding areas.

If you are hearing impaired is it very important that you notify one of our ambassadors so they can provide all the flight information that you may need.

Visual Impairment

If you require any assistance an ambassador can help you with the following:

• Arriving at the counter
• Final boarding areas
• Boarding the aircraft
• Flight Connections

Physical Disability

You can ask for a wheelchair at the moment of purchase or at the counter.

We offer pre-check in for clients with special needs if required so we can provide whatever support needed once onboard.

Note: We consider sign language or writing as adequate means of communication.