Prepare your trip

Book your flight

Customers with special needs not listed

Clientes con necesidad de servicio no mencionado

If you need assistance or information about the range of services we can provide our Clients with disabilities, please contact us at 01 800 122 8000 from Mexico or 1 866 988 3527 from the US.

You may obtain a copy of the document on Nondiscrimination on the Basis of Disability in Air Travel, in an accessible format, through the US Department of Transportation by doing any of the following:

  • Calling 1 800 778 4838 (voice) or TTY 1 800 455 9880 (TTY).
  • Contacting the Aviation Consumer Protection Division at 202 366 2220 (voice) or 202 366 0511 (TTY).
  • By postal mail service to the Aviation Consumer Protection Division, C-75, Department of Transportation, 1200 New Jersey Ave SE, West Building, Room W96-432, Washington, DC 20590.
  • You can also visit the Aviation Consumer Protection Division website at http://airconsumer.ost.dot.gov