Prepare your trip
Special items allowed on board
Musical Instruments
Although seats may not be purchased for instruments, we will accept small instruments as part of the carry-on baggage allowance. Exceptions may be made for irregular sized instruments, however all instruments will be stowed in the overhead compartment, under the seat or in other approved locations. This is left to the discretion of the cabin crew and Customer service agent upon checking the flight and baggage loads. Instruments may also be accepted in checked baggage when they are properly packed. Applicable excess will apply.
Although seats may not be purchased for instruments, we will accept small instruments as part of the carry-on baggage allowance. Exceptions may be made for irregular sized instruments, however all instruments will be stowed in the overhead compartment, under the seat or in other approved locations. This is left to the discretion of the cabin crew and Customer service agent upon checking the flight and baggage loads. Instruments may also be accepted in checked baggage when they are properly packed. Applicable excess will apply.
- Cellular telephones cannot be used at any time while in flight.
- Any laptop computers or electrical items will need to be removed from their carrying case at the security gate and will be x-rayed.
- The following electrical devices are permited onboard: Voice recorders, calculators, laptop computers, handheld CD players, handheld electronic devices, computer games, and photographic equipment.
Should be packed in carry-on baggage, as screening machines for checked baggage may affect film. Film below ISO 800 won´t be harmed by carry-on screening machines; however, you can request a hand inspection.
Please take any medication you may need on the flight with you. All medication in carry-on baggage should have a professional pharmaceutical label on the container. Medical syringes must have the needle guard intact.
If you plan on traveling with perishables or seafood, please contact our Calle Center toll free at 1 866 988 3527 from the US or 01 800 122 8000 from anywhere in Mexico, or visit the checked-in baggage section on our website for further information.
Should be packed in carry-on baggage.
Should be packed in carry-on baggage.
Wrapped items may be opened for inspection when brought as carry-on. Please leave your packages inwrapped.
Keys may be packed in carry-on baggage, however they may not hold any item which is prohibited.
Home-made alcohol is not permitted in checked baggage or as carry-on baggage, as the alcohol content cannot be verified