Prepare your trip

See Oversized and excess baggage for items which are in excess of bag allowance, or over the weight or size allowances. All extra baggage will be tagged as standby.

If you forgot to add More Luggage or need extra weight on your next flight, now you can purchase additional pounds by calling 1 866 988 3527 (US). Remember, with Volaris... You decide what to pay.

Special Baggage

Seafood or perishables

Perishable items can be transported as carry-on luggage or billed pieces, at the client’s own responsibility, as long as the established conditions set forth in this section are met, and in accordance with the laws and regulations applicable to the region or country where the flight takes place. The airline reserves the right to accept these kinds of goods if they don’t meet any or all of the conditions henceforth.

Accepted perishable items include fruits, vegetables, meats, seafood, dairy products and serum solutions.

Terms and Conditions:

• Fruits and Vegetables:
  • They must have an internal plastic wrapping (bags) and be placed in an external firm container (such as cardboard, rigid plastic, wood, Styrofoam, etc.)
  • External container covers must be fastened with plastic tape.
  • Products requiring dry ice (solid CO2) must use a maximum of 2.5 Kg. of this product per client (only as carry on luggage) as long as the piece has several air holes allowing for the liberation of the carbon dioxide gas.
• Meats and seafood:
  • They must have rigid plastic containers (iceboxes)
  • The container may not be torn, broken or show damage that could lead to leaking
  • Container covers must be fastened with a plastic tape
  • In case Styrofoam iceboxes are used (polyestyrene), a perfectly sealed plastic bag must be wrapped outside of it
  • Products requiring dry ice (solid CO2) must use a maximum of 2.5 Kg. of this product per client (only as carry on luggage) as long as the piece has several air holes allowing for the liberation of the carbon dioxide gas.

  * Note: To transport fish and dry seafood, it is necessary to have a container that will also contain the smell.

• Dairy and serum solution related products:
  
  

  • Firm plastic containers (iceboxes)
  • The container may not be torn, broken or show damage that could lead to leaking
  • Container covers must be fastened with a plastic tape
  • In case Styrofoam iceboxes are used (polyestyrene), a perfectly sealed plastic bag must be wrapped outside of it
  • Products requiring dry ice (solid CO2) may use up to 2.5 kg. The carrying device must be ventilated to the permit carbon dioxide gas's release.

Important: Volaris cannot be held responsible for previously damaged or luggage that is in bad shape, luggage that is overweight, oversized or over packed.  Any damaged caused by this or by TSA (Transport Security Administration) PF (Policía Federal) inspections or any other security or government issued inspection. Any minor damage to the luggage such as wheels, supports, handles, zippers, lost locks or defective luggage. In addition to this, damaged or lost articles, money, jewelry, electrical equipment, photograph or video equipment, lap tops, cell phones, medicine or any other perishable article such as liquids, precious stones, art, valuable documents, bonds, stocks, or fragile articles which are considered part of the luggage and that are transported without Volaris knowledge or consent in the documented luggage.

In the same manner, Volaris is not responsible in case the customer:

• Does not verify the legend printed on the stub of the documented luggage and that belongs to its original destination

• Upon Pick up, the client does not verify the quantity of luggage does not match with the original registration.