Prepare your trip

Lost or damaged baggage

retrasado
  • You must report lost or damaged baggage prior to leaving the sterilized area within the airport.
  • Volaris’ maximum liability for carry-on baggage is limited to about $2,200 MXN*. Maximum liability for checked baggage is limited to about $4,100 MXN*. Compensation based on minimum general salary in force in Mexico City at the time of claim.
  • Money, jewelry, securities, electronics, medicines, perishable items, liquid or fragile items, guns, gasses, flammable substances, corrosives, magnets, etc. are excluded.

* Compensation will be subject to the applicable exchange rate.

01 800 1228000 / 11 02 8000 1 866 988 3527