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Lost and found items

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Although Volaris is not responsible for lost or misplaced items, we will endeavor to assist you:

  • If we locate your item, we will keep it at the Volaris Offices at the airport where it was found for 7 days.
  • If your lost item has been found, you will be instructed to call Volaris at the local airport to arrange to pick it up.
  • For more information, please contact our Call Center at U.S. (toll free) 1 866 988 3527 or Mexico (toll free) 01 800 122 8000.
01 800 1228000 / 11 02 8000 1 866 988 3527