Prepare your trip

Although Volaris is not responsible for lost or misplaced items, we will endeavor to assist you:

• If we locate your item, we will keep it at the Volaris Offices at the airport where it was found for 7 days.
• If your lost item has been found, you will be instructed to call Volaris at the local airport to arrange to pick it up.
• For more information, please contact our Call Center at U.S. (toll free) 1 866 988 3527 or Mexico (toll free) 01 800 122 8000.